Privacy Policy

We may collect the following personal information:

• Contact and business details: Name, email address, telephone number, business name, billing and delivery addresses.
• Account information: Login details, account preferences and order history where you create an account.
• Transaction information: Products purchased, order details and payment confirmations.
• Website and technical information: IP address, browser and device information, website activity and information collected through cookies.
• Service information: Site addresses, contact details, access requirements and relevant technical information provided when requesting installation or other services.

Where we provide online coverage checking or estimation tools, we may also collect property addresses, building characteristics, technical inputs and generated results. This information may be associated with your account or session.

We collect information when you place an order, register an account, use our online tools, contact us, request services or interact with our website.

We use this information to:

• Process payments, fulfil orders and arrange deliveries.
• Provide installation, technical assistance and customer support.
• Operate, maintain and improve our website, products and services.
• Manage customer accounts and maintain business records.
• Detect fraud, protect our systems and meet legal obligations.
• Send marketing communications where permitted by law.

We may use aggregated or de-identified information from our online tools to improve their performance and accuracy.

Online payments are processed through Stripe. Certified Communications does not store complete payment card numbers.

We may share information with trusted service providers where reasonably necessary to operate our business, including:

• Payment processors, such as Stripe.
• Couriers and logistics providers, including Australia Post, StarTrack and Aramex.
• Installation contractors and technical service providers.
• Website hosting, IT and analytics providers.
• Professional advisers and regulatory authorities where required.

These providers receive information relevant to the services they perform.

We do not sell or rent personal information to third parties.

Some of our technology and payment service providers may store, access or process personal information outside Australia.

Where personal information is disclosed to overseas recipients, we take reasonable steps to protect that information in accordance with applicable Australian privacy requirements.

Our website uses cookies and similar technologies to support website functionality, maintain sessions, understand visitor activity and improve our services.

You can manage or disable cookies through your browser settings, although some website features may not function correctly without them.

We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss or disclosure.

These measures may include secure hosting, encrypted communications and restricted access to customer information.

We retain personal information for as long as reasonably necessary for the purposes described in this policy or to meet legal and business record-keeping requirements. When information is no longer required, we take reasonable steps to delete or de-identify it, unless retention is required by law.

We may send you product updates, offers or other marketing communications where you have consented or where otherwise permitted by Australian law.

You can unsubscribe at any time using the link provided in marketing emails or by contacting us directly.

Unsubscribing from marketing will not affect essential communications relating to your orders, accounts or services.

You may contact us to request access to the personal information we hold about you or to request correction of inaccurate information.

If you have an account, you may also request its deletion. We will consider deletion requests in accordance with applicable law and may retain information where necessary to meet legal obligations, including taxation and accounting requirements.

We may request information to verify your identity before processing these requests.

If you have concerns about how we handle personal information, please contact us using the details below.

We will investigate privacy complaints and aim to respond within 30 days.

If you are dissatisfied with our response, or your complaint remains unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We may update this policy to reflect changes to our services, business practices or legal obligations. The latest version will be published on our website with its revision date.

For privacy enquiries, requests or complaints, please contact:

Certified Communications Pty Ltd

Email: sales@certcomms.com.au

Telephone: +61487 878 967